Information Services Section

The Information Services Section is primarily responsible in providing guidance and assistance for the efficient access of library services and use of resources by the library users. It is also in charge of promoting the library’s services, resources, advocacies and events.

Main Function:     Creating, developing, and providing information packages to meet the library users’ information and research needs.


A. Information Literacy

  1. Conducting library orientations, trainings, and tours for faculty members, students, Library and Information Science professionals and students, alumni, and visitors from abroad
  2. Providing assistance to library users to help them locate, evaluate, and use information ethically and legally


B. Information Services

  1. Providing ready and real-time answers to queries received in person and through various forms of media (e.g., email, chat, phone, mobile, and social networks)
  2. Facilitating document delivery
  3. Coordinating interlibrary loan requests to the Circulation section


C. Marketing and Promotion

  1. Developing and implementing marketing strategies in the promotion of library resources, services, facilities, advocacies, and events
  2. Producing and updating library information materials (e.g., Library Primer, Brochures, Pathfinders, etc.)
  3. Maintaining the library’s social media accounts and websites
  4. Producing and posting publicity materials featuring the library's resources, services, facilities, advocacies, events, and announcements
  5. Conducting library survey and gathering feedback
  6. Preparing entries for submission to award-giving bodies


D.  Documentation

  1. Generating reports by coordinating with resource providers
  2. Recording received queries in the Libstats Database
  3. Coordinating with the section heads in the consolidation of Manual of procedures
  4. Preparing reports and articles related to the library’s various activities
  5. Organizing photos, invitations, and programs


E. E-resources Content and Access Management

  1. Performing a weekly e-resources check up
  2. Coordinating with resource providers to ensure continued access to e-resources
  3. Updating e-resources database profile and maintaining administrative accounts for all e-resources databases
  4. Issuing remote access accounts to the faculty members and students of the UP College of Engineering
  5. Evaluating and updating online open access references and sources to be included in the website and eGateway portal 


Noelyn L.Go-Cruz


Jeffrey P. Francisco


El Fred R. Habacon





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